The new ShipMoney app will use the latest technology to improve performance while using less data, and is expected to be more intuitive and user-friendly.
Before updating the app, all users are reminded to have the following details handy:
- Username
- Password
- Answers to security questions
Login details
- Login details (username + password) will not be transferred to the new app
- For cardholders who do not remember their username or password, the easiest way to retrieve these information is to use the “Forgot Username” or “Forgot Password” link, highlighted below:
Security questions
- Answering the security questions will be required to register the device on the new app
- Account holders who have forgotten their answers to the security questions can update their security question options by following this path: Login >> Manage Account >> Security Questions
Other details
- Saved recipients for card-to-card, MoneyGram and ShipMoney wire service will be transferred automatically
- The account is the same and no further actions are needed
The crew can contact the Crewing team or ShipMoney Customer Support (through the Online Help or by calling +1 513 354 8931) if they have any queries or doubts relating to the upgrade. ShipMoney will likewise post a message on the ShipMoney messaging system about the update.
Filipino seafarers may also refer to this document, in Filipino, for guidance.
